Refund & Cancellation Policy

Our Approach

Caelova operates as a subscription-based platform, providing access to premium Vedic astrology tools, personalised insights, and advanced chart features. We aim to be fair and transparent in all matters related to billing, refunds, and cancellations.

Subscription Model

When you subscribe to Caelova, you gain immediate access to the features included in your selected plan. Subscriptions are billed according to the cycle you choose (monthly, annually, or as otherwise specified at the time of purchase).

You may cancel your subscription at any time. Upon cancellation, you retain access to your subscribed features until the end of the current billing period. No further charges will be applied after cancellation.

Refund Eligibility

Refund eligibility depends on the timing and circumstances of your request:

Before activation

Eligible for full refund

If you have been charged but have not yet accessed or used any premium features, you are entitled to a full refund.

After access

Generally non-refundable

Once you have accessed premium features or generated personalised charts under your subscription, the subscription fee is generally non-refundable. This is because the computational service has already been rendered.

Exceptions

We understand that circumstances vary. Refunds may be granted on a case-by-case basis in the following situations:

Technical failure — If the Platform experienced a significant technical issue that prevented you from using the service you paid for, and we were unable to resolve it within a reasonable timeframe.
Duplicate charges — If you were inadvertently charged more than once for the same subscription period.
Unauthorized transactions — If a payment was made without your authorization. In such cases, please contact us immediately.

All exception-based refund requests are reviewed individually. We will assess each case fairly and communicate our decision transparently.

How to Request a Refund

To request a refund, please contact us with the following information:

Your registered email address
Date of the transaction
Reason for the refund request

We aim to respond to all refund requests within 3–5 business days of receipt.

Processing Time

Once a refund is approved:

Refunds are processed through the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Cancellation

You can cancel your subscription at any time from your account dashboard. Key points:

Cancellation takes effect at the end of the current billing period.
You will not be charged for subsequent periods after cancellation.
Your saved charts and account data remain accessible even after cancellation, though premium features will be limited to those available under the free tier.

Questions?

If you have any questions about our refund or cancellation process, we are here to help. Our goal is to ensure every interaction with Caelova is positive — even when things don't work out as planned.